FAQ on Spotify Audio Converter for Windows
What's the differences between Spotify Audio Converter and other Spotify converter tools?
Spotify Audio Converter is the fastest Spotify to MP3 Converter which can convert Spotify Music at up to 10X faster speed than other Spotify Converters do.
I have received the code. How to register it?
1: Run the program and click the top-right "Menu" button and choose "Register" in the drop-down list, you will get the registration window. Copy and paste the registration Email and Code into the registration popup dialog.
2: Fill the two blanks with your registration Email and product code you have received from the email. Then click OK.
What can I do if I get the message "Invalid Code" when trying to register?
1: First please make sure that you have downloaded the right program.
2: The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration popup dialog.
3: If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.
Why can I only convert the first 3 minutes of each audio?
It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.
What kinds of music format the program supports? What output format can it export?
Now, Spotify Audio Converter is specially designed for converting Music from Spotify to MP3, WAV, AAC, FLAC, ALAC and AIFF format.
Can I convert the entire playlist from Spotify?
Of course, you can. Tune4mac supports converting the entire playlist from Spotify to the program.
How to submit feedback through the program?
Now, users can submit their feedback through the program by clicking the menu button and choose "Feedback" in the drop-down list.
The output audio quality is unsatisfied, how to improve the output quality?
Please set the output format as AAC, bitrate as 320kbps and have a try. To customize output settings, please open program preferences by clicking Menu Bar > Settings or directly clicking the Setting button on the main interface. Then, set "AAC" as output format, "320kbps" as output quality in the pop-up window.
I encounter some problems that I can't find in FAQ. How can I get technical support?
Please contact us at email@example.com, tell us which problem are your encountering and provide us with detailed info like Mac OS, Spotify version, and program log files for analysis.
- Make sure your network is stable;
- Please check whether there are other people use the same Spotify account.
- Please make sure you are selecting "This Computer" to play the audio on Spotify when using the program to download Spotify music.
- Please retry to convert.
Note: If above solutions still cannot fix your problems, please provide the following information to our support team firstname.lastname@example.org. We will submit your feedback to our developer and inform you if the solution is available.
Which Windows OS are you using? 32 bits or 64 bits?
What is the output format you choose?
Please send us the two log files. You can find it by going to the program, Menu > Open Log File. It is called log.txt and record.log.
How to find the two log files of the program?
Just find the menu button on the upper right corner and click on File > Show Log File, A window which contains the log files would pop up. They are Spotify.log and Application.log.
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